Descubre cómo comenzar a aplicar la estrategia CRM en tu empresa

[et_pb_aio_extended title="Dynamics 365 for Customer Service" icon_alignment="left" animation="dwd-animation-off" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.3" disabled_on="on|on|" admin_label="Textonaranja DYNAMICS 365 FOR Customer Service" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.73" body_font_size="18px" custom_margin="9%|||" custom_margin_tablet="0px|||" custom_margin_last_edited="on|desktop" img_on_off="off" alternative_title_on_off="off" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="2.1.2.0"]Asegura que tus clientes reciben una atención personalizada para que cada interacción con tu organización suponga una oportunidad para su fidelización
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Customer Service" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-customer-service-orange.svg" alt="Icono customer services" icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Customer Service (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.71" custom_margin="||0px|" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="1" _address="2.1.2.1"]Asegura que tus clientes reciben una atención personalizada para que cada interacción con tu organización suponga una oportunidad para su fidelización
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[et_pb_aio_extended title="Dynamics 365 for Field Service" icon_alignment="left" animation="dwd-animation-off" icon_animation_reveal="on" icon_animation_speed="6.5" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" disabled_on="on|on|" admin_label="Texto DYNAMICS 365 FOR Field Service" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.73" body_font_size="18px" custom_margin="8%|||" custom_margin_last_edited="off|phone" img_on_off="off" alternative_title_on_off="off" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="2.3.2.0"]Optimiza la gestión de tus servicios de campo gracias al mantenimiento predictivo y a la programación de recursos
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Field Service" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-field-service-blue.svg" alt="Icono Services" icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Field Service (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.69" custom_margin="||0px|" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="1" _address="2.3.2.1"]Optimiza la gestión de tus servicios de campo gracias al mantenimiento predictivo y a la programación de recursos
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[et_pb_aio_extended title="Dynamics 365 for Customer Insights" icon_alignment="left" animation="dwd-animation-off" icon_animation_reveal="on" icon_animation_speed="6.5" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" disabled_on="on|on|" admin_label="Texto DYNAMICS 365 FOR Customer Insights" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.73" body_font_size="18px" custom_margin="10%|||" custom_margin_last_edited="off|phone" img_on_off="off" alternative_title_on_off="off" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="2.5.2.0"]Ofrece a tus clientes una relación personalizada utilizando datos que te ayudan a conocerles y mejorar la atención que les das
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Customer Insights" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-insights-red.svg" alt="Icono Customer insights " icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Customer Insights (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.69" custom_margin="||10px|" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="1" _address="2.5.2.1"]Ofrece a tus clientes una relación personalizada utilizando datos que te ayudan a conocerles y mejorar la atención que les das
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[et_pb_aio_extended title="Servicio al Cliente (Customer Services)" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto CUSTOMER SERVICES" module_class="elementos-lista-perky titulo-perky lista-perky" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="5.0.1.0"]

• Automatiza las actividades rutinarias de los procesos de atención al cliente (e-mails de respuesta automáticos o avisos de vencimientos de plazos/SLAs)
• Creación y gestión de tu propia base de datos de conocimiento con diálogos y scripts para que tus agentes den una respuesta uniforme a tus clientes
• Publica artículos de la base de datos de conocimiento directamente en tu web
• Organiza y prioriza las actividades mediante colas de trabajo
• Incluye canales alternativos al teléfono/e-mail como entrada de incidencias (Facebook, Chat online, etc.)
• Control automático de los SLAs según diferentes tipos de clientes
• Integración con tu sistema de centralita telefónica
• Información actualizada de tus procesos de atención al cliente en tiempo real

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[et_pb_aio_extended image="/wp-content/themes/Encamina/images/Dynamics365/promotion-phone.svg" alt="marketing dynamics crm" icon_alignment="center" animation="fadeIn" text_orientation="left" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.2" max_width="450px" disabled_on="on|on|" admin_label="imagen MARKETING DESKTOP" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.71" custom_padding="25%|||" custom_padding_last_edited="on|phone" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="5.1.1.0"][/et_pb_aio_extended]

[et_pb_aio_extended title="Servicios de Campo (Field Services)" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto Servicios de Campo (Field Services)" module_class="elementos-lista-perky titulo-perky lista-perky" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.71" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="5.2.1.0"]

• Optimiza calendarios y turnos de trabajo
• Proporciona información del cliente a los empleados en tiempo real
• Procesa órdenes de trabajo de forma remota desde aplicaciones móviles
• Mejora el mantenimiento, soporte y solución de problemas gracias a los servicios predictivos de Microsoft IoT
• Facilita la visibilidad de los contratos de servicios y productos instalados a tus clientes para realizar facturaciones más rápidas
• Mejora la gestión de inventarios y el historial de existencias para que tengas un seguimiento exacto en cada momento

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[et_pb_aio_extended image="/wp-content/themes/Encamina/images/Dynamics365/presentation-meeting.svg" alt="PROJECT SERVICE dynamics crm" icon_alignment="center" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.2" max_width="350px" disabled_on="on|on|" admin_label="imagen PROJECT SERVICE DESKTOP" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.69" custom_padding="23%|||" custom_padding_last_edited="on|phone" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="5.3.1.0"][/et_pb_aio_extended]

[et_pb_aio_extended title="Análisis del Cliente (Customer Insights)" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto CUSTOMER INSIGHTS" module_class="elementos-lista-perky titulo-perky lista-perky " content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.71" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" border_style="solid" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0" _i="0" _address="5.4.1.0"]

• Conoce mejor a tus clientes para ofrecerles una atención lo más personalizada posible
• Conecta en un único panel a los equipos de Ventas, Marketing y Atención al Cliente
• Crea vistas completamente personalizadas sobre cada cliente para facilitar la información a tu equipo
• Analiza el historial de interacciones con tus clientes para conectar mejor con ellos
• Detecta oportunidades que puedan servir al Departamento de Marketing en campañas futuras

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