Discover how to start implementing the CRM strategy in your company

[et_pb_aio_extended title="Dynamics 365 for Customer Service" icon_alignment="left" animation="dwd-animation-off" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.3" disabled_on="on|on|" admin_label="Textonaranja DYNAMICS 365 FOR Customer Service" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.77" body_font_size="18px" custom_margin="9%|||" custom_margin_tablet="0px|||" custom_margin_phone="" custom_margin_last_edited="on|desktop" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Ensure that you provide personalized service to your clients so that each interaction with your organization will present an opportunity to earn their loyalty
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Customer Service" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-customer-service-orange.svg" alt="Customer services icon" icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Customer Service (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_margin="||0px|" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Ensure that you provide personalized service to your clients so that each interaction with your organization will present an opportunity to earn their loyalty
[/et_pb_aio_extended]

[et_pb_aio_extended title="Dynamics 365 for Field Service" icon_alignment="left" animation="dwd-animation-off" icon_animation_reveal="on" icon_animation_speed="6.5" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" disabled_on="on|on|" admin_label="Texto DYNAMICS 365 FOR Field Service" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.77" body_font_size="18px" custom_margin="8%|||" custom_margin_last_edited="off|phone" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Optimize the management of your field services thanks to predictive maintenance and resource scheduling
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Field Service" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-field-service-blue.svg" alt="Services Icon" icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Field Service (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_margin="||0px|" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Optimize the management of your field services thanks to predictive maintenance and resource scheduling
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[et_pb_aio_extended title="Dynamics 365 for Customer Insights" icon_alignment="left" animation="dwd-animation-off" icon_animation_reveal="on" icon_animation_speed="6.5" text_orientation="left" text_alignment="center" img_zoomin_hover="off" overlay_gradient_only_hover="off" whole_content_animation_on_off="on" whole_content_animation="slideInRight" whole_content_animation_reveal="on" disabled_on="on|on|" admin_label="Texto DYNAMICS 365 FOR Customer Insights" module_class="parrafo-iconos-redondos texto-derecha-bueno texto-iconos-redondos aio-reset-padding" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" border_radius="0" _builder_version="3.0.77" body_font_size="18px" custom_margin="10%|||" custom_margin_last_edited="off|phone" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Offer your clients a personalized relationship using data that will help you get to know them and improve the attention that you give them
[/et_pb_aio_extended][et_pb_aio_extended title="Dynamics 365 for Customer Insights" image="/wp-content/themes/Encamina/images/Dynamics365/ico-large-insights-red.svg" alt="Customer insights icon" icon_alignment="center" animation="fadeIn" text_alignment="center" img_zoomin_hover="off" whole_content_animation="fadeIn" disabled_on="|off|on" admin_label="Dynamics 365 for Customer Insights (movil)" module_class="icono-redondo titulo-perky-mobile" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_margin="||10px|" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]Offer your clients a personalized relationship using data that will help you get to know them and improve the attention that you give them
[/et_pb_aio_extended]

[et_pb_aio_extended title="Customer Service" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto CUSTOMER SERVICES" module_class="elementos-lista-perky titulo-perky lista-perky" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]

• Automates routine activities of customer service processes (auto-reply messages or deadline reminders/SLAs)
• Creation and management of your own knowledge database with dialogues and scripts so that your agents may give a uniform response to your clients
• Publics articles from the knowledge database directly on your website
• Organizes and prioritizes activities through work queues
• Includes alternative channels to the phone or email as incident tickets (Facebook, online chat, etc.)
• Automatic control of SLAs according to different types of customers
• Integration with your telephone switchboard system
• Updated information on your real-time customer service processes

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[et_pb_aio_extended image="/wp-content/themes/Encamina/images/Dynamics365/promotion-phone.svg" alt="marketing dynamics crm" icon_alignment="center" animation="fadeIn" text_orientation="left" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.2" max_width="450px" disabled_on="on|on|" admin_label="imagen MARKETING DESKTOP" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="25%|||" custom_padding_tablet="" custom_padding_phone="" custom_padding_last_edited="on|phone" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"][/et_pb_aio_extended]

[et_pb_aio_extended title="Field Services" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto Servicios de Campo (Field Services)" module_class="elementos-lista-perky titulo-perky lista-perky" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]

• Optimizes calendars and work shifts
• Provides customer information to employees in real time
• Processes work orders remotely from mobile applications
• Improves maintenance, support and troubleshooting thanks to Microsoft IoT predictive services
• Facilitates the visibility of the client's service contracts and installed products to make faster billings
• Improves inventory management and stock history so you have an accurate tracking at all times

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[et_pb_aio_extended image="/wp-content/themes/Encamina/images/Dynamics365/presentation-meeting.svg" alt="PROJECT SERVICE dynamics crm" icon_alignment="center" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeInRight" whole_content_animation_reveal="on" whole_content_animation_speed="0.2" max_width="350px" disabled_on="on|on|" admin_label="imagen PROJECT SERVICE DESKTOP" content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="23%|||" custom_padding_tablet="" custom_padding_phone="" custom_padding_last_edited="on|phone" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"][/et_pb_aio_extended]

[et_pb_aio_extended title="Customer Insights" icon_alignment="left" animation="fadeIn" text_orientation="left" text_alignment="center" img_zoomin_hover="off" whole_content_animation_on_off="on" whole_content_animation="fadeIn" whole_content_animation_reveal="on" whole_content_animation_speed="0.1" admin_label="Texto CUSTOMER INSIGHTS" module_class="elementos-lista-perky titulo-perky lista-perky " content_animation="fadeIn" button_one_animation="fadeIn" button_one_twod_hover_style="hvr-grow" button_one_sb_hover_style="hvr-bubble-top" button_two_animation_on_off="off" button_two_animation="fadeIn" button_two_animation_reveal="off" button_two_twod_hover_style="hvr-grow" button_two_sb_hover_style="hvr-bubble-top" _builder_version="3.0.77" custom_padding="0px|||" custom_css_blurb_title="color:#0066cc !important;" custom_css_aio_wrap="padding:0;" button_two_letter_spacing_hover="0" button_one_letter_spacing_hover="0"]

• Get to know your customers better in order to offer them the most personalized attention as possible
• Connects in a single panel the Sales, Marketing and Customer Service teams
• Creates fully customized views on each client to provide information to your team
• Analyzes your interaction history with your customers to better connect with them
• Detects opportunities that can serve the Marketing Department in future campaigns

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