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Application Managed Services

AMS service aims to respond to the applications administration, management and maintenance needs so that they have an optimal performance throughout their life cycle.

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What is Application Managed Services (AMS)?

AMS service aims to respond to the applications administration, management and maintenance needs so that they have an optimal performance throughout their life cycle.

It allows Project teams to be completely focused on strategic objectives, prioritizing the evolution and future of the business, while the AMS service is engaged in maintaining the current systems with a specialized team, methodology, improvement tasks and tools that optimize incident management.

Main Benefits of Having an AMS

Effectiveness

Efficiency (expert partner) and high availability.

Savings

Reduction of operating costs (personnel).

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Scalability

Capacity to scaling agile (increase dedication).

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Reduced risk

Risk reduction in novel technologies or with little internal knowledge (scarce and expensive resources).

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Time investment

Your IT team will be able to invest their time in directing and improving the methodology and strategy of your operations and business.

The service offered by Encamina goes beyond traditional Managed Services, as it focuses on business optimization and innovation.

We offer complete lifecycle management of your applications, from strategy, construction, operation and innovation, with a wide range of management, maintenance and continuous innovation of corporate platforms to achieve the desired business outcomes

Differentiating Factors of Our Service

Team

Microsoft Certified Specialists dedicated to the Maintenance team.

Comprehensive Support

Comprehensive support, provided by the CUSTOMER SERVICE area
with several profiles within
the team.

Methodology

Agile and robust, it seeks to manage the existing needs with daily follow-ups, maximizing customer satisfaction.

Service Management

ProActive mindset, offering preventive and effective actions, aimed to fulfill and provide a final service that meets expectations.

Response y SLAs

Excellence in immediacy and response times, to provide solutions and response to the criticality requirements. Compliance with the SLAs agreed with our clients.

Specialized

Experts in corporate Intranets and solutions, maintaining server farms with on-site availability and flexible schedules.

Automated Management

Ticketing system for customer requests.

Achieve an ideal performance throughout the entire lifecycle of your applications with the Aplication Managed Services provided by ENCAMINA.

 

Our AMS Model

Areas of Expertise

Corrective Maintenance

Covers the resolution of incidents on applications and their platform due to the malfunction of a specific feature of the solution already in production. This maintenance is performed reactively upon detection of an error/incident and the corresponding notification by the users.

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Evolutionary Maintenance

Contemplates both the implementation of functional changes, and the incorporation of new ones, and in all cases includes the analysis of the solution. Once the functional validation is achieved, it’s deployed in a controlled environment in order to ensure quality and stability.

Proactive Maintenance

Aims to support the internal IT department with the system, services and platform where the applications to be maintained are deployed, defining and executing preventive and monitoring activities.

Specialized Management

With high experience in complex maintenance services using ITSM tools and methodology for service control and monitoring.

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