Embrace the Revolution of Multichannel Intelligent Agents

Beyond bots and AI assistants: Intelligent Agents understand, reason, and act on behalf of users or your organization

At ENCAMINA, we go beyond traditional bots to build Intelligent Agents that understand, reason, and act on behalf of users. With the rise of technologies like Azure AI Foundry, Semantic Kernel, and the Microsoft 365 Copilot SDK, our agents go far beyond simple conversational flows: they can coordinate with each other, access enterprise systems, and autonomously solve complex tasks.

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What is an Intelligent Agent?

An AI Agent doesn’t just chat. It’s a cognitive entity that:

Understands user intent through natural language
Orchestrates plugins, functions, connectors, and APIs through intelligent planning
Makes decisions to fulfill defined goals (e.g., “book a room,” “prepare a meeting,” “perform a bank reconciliation”)
Integrates seamlessly with services like Microsoft 365, Dynamics 365, SAP, or your own systems

Our Agent technology in action

Thanks to our expertise with the Microsoft and Azure stack, our agents leverage:

Azure AI Foundry

To design, test, and deploy multiple agents that collaborate with each other.

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Semantic Kernel

To coordinate semantic functions (plugins, planners, and memories) that enrich the agent’s reasoning.

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Azure AI Agent Framework

To integrate with LLMs, enterprise APIs, and complex task management systems.

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Microsoft 365 Agent SDK

To create agents that live inside Outlook, Teams, or Microsoft Copilot, acting in context and with enterprise-grade security.

Use cases where we deploy Intelligent Agents

24/7 support agents that not only answer questions but also query internal systems, open tickets, or perform real actions.

Cross-departmental internal assistants that collaborate with employees in Finance, HR, IT, or Legal.

Coordinated multi-agents that work together to execute complex end-to-end processes.

Custom copilots inside Microsoft 365 that boost productivity with business-specific knowledge.

Why ENCAMINA?

Because we’re not just hyper-experts in Microsoft’s most advanced technologies or recognized leaders in AIgentics. We also understand human organizations that want to work smarter. We design agents that are aligned with your processes, culture, and real needs—from strategy to implementation, ongoing support, and continuous evolution.

Would you like our help?

Just share your name or email, and we’ll get in touch to tell you more about how we can support you