JUSTE S.A.Q.F.

Objectives:

To reduce maintenance costs of the CRM system, flexibly introduce modifications, control directly the data owned by JUSTE and maintain the existing integrations with third systems.

Tasks:

• Migrate from the previous CRM system to Microsoft Dynamics CRM 4.0.
• Develop integration processes with third parties.
• Automate the reporting and budgeting processes.
• Develop an analysis system based on Business Intelligence tools.

Results:

Greater control of planning and reporting processes for medical professionals, greater adaptability to organizational/territorial changes, improvement in the commercial network and “central services” communication system and redesign of the budget and investment system.

For more information, see the extended case on Slideshare