Incorporate Bots and Smart Assistants to Your Team

To facilitate the conversation between you and your client. With Azure Bot Framework, ENCAMINA builds a multichannel environment, integrated with the knowledge and processes of your organization

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The bot’s conversations can accelerate and facilitate interaction with your client in a 24 hours x 7 days multilingual and multichannel model. Moreover, the bot can solve typical services such as:

User assistance

First-level microcomputing support. It solves questions and problems and generates an incident ticket if the issue takes a second level of resolution

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User assistance

First-level microcomputing support. It solves questions and problems and generates an incident ticket if the issue takes a second level of resolution

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info

Information

First level of information on your company’s products and services for potential customers. Generation of opportunities with Dynamics 365 (or other CRMs) if the conversation opens the door to it

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Information

First level of information on your company’s products and services for potential customers. Generation of opportunities with Dynamics 365 (or other CRMs) if the conversation opens the door to it

User support in complex processes

To manage the admission to a master’s degree, register a claim file or a reservation. The system will refer you to an agent in case of ultimate complexity (for example via Skype)

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User support in complex processes

To manage the admission to a master’s degree, register a claim file or a reservation. The system will refer you to an agent in case of ultimate complexity (for example via Skype)

support
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Kiosk Assistance

Support and assist visitors to the facilities (campus, hotels, smart cities, etc.)

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Kiosk Assistance

Support and assist visitors to the facilities (campus, hotels, smart cities, etc.)

Discrete assistance

For clients and users who are ashamed to talk about certain topics in person (for example, about a complaint or an uncomfortable question)

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Discrete assistance

For clients and users who are ashamed to talk about certain topics in person (for example, about a complaint or an uncomfortable question)

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Customer Insights for CRM

Replies in forums

Virtual campuses (LMSs)

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Replies in forums

Virtual campuses (LMSs)

A specialized partner such as ENCAMINA guarantees

Technical capacities

The best choice for knowledge, channel and bot architecture

Security

End-user identification system or SSO

Bot training

The bot’s tests, design, programming, Q&A preloading and training

Utilities

Framework extension to other Azure services such as LogicApps or Cortana Analytics

Integration

Integration with other systems such as Dynamics 365, Office 365, K2, NINTEX, etc.

Would you like to find out more about Azure Bot Framework?

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